This link is for anyone wishing to have orders collected from Parcel Force to return to ourselves.
You must ensure you provide us with the following information on the order instructions prior to ‘checking out’ on the website:
- a collection day
- full collection address
- your original order number
- confirmation of if you are returning for exchange or refund
When booked, the courier will call on the specified day and bring all the required labels for the return. Please just ensure securely packaged for transit.
Delivery Costs UK We offer FREE POST UK on every single order over £15.
Orders under £15 have a postage charge of £3.95
We are famous for our quick turnaround on orders and always endeavour to get orders to you as quickly as possible. The vast majority of UK orders are received within 2-4 working days of ordering but to be on the safe side please allow 1-3 working days for dispatch of your order; orders with HKM products may take up to 5 working days to dispatch but anything else in that order will be dispatched within normal dispatch time.
1-3 working days for UK mainland ; delivery after dispatch.
2-10 working days for outside mainland UK ; delivery after dispatch
You will receive an email once your order is dispatched and if it is not received within above time scale please email us at firstname.lastname@example.org.
Outside Mainland UK
Please choose the correct shipping zone at checkout for orders outside the Mainland UK. If the incorrect shipping is paid to your zone we can not ship your order until it is paid and we will contact you with the choice to pay the correct amount or cancel order if you prefer.